Complete loyalty programme rules

I. Basic rules for customer discount

• Every registered customer is enrolled in the loyalty program and is already close to his/her discount with the first completed and paid purchase.
• Always log in to your account first so that you have a clear overview of your orders.
• If you purchase over 1.000€ worth of goods in the last 12 months, we will automatically set you up with a 2% discount.
• Shop with us regularly and we will automatically set you up with a 3% discount for orders over 2.000€ in the last 12 months, we will automatically set you up with a 5% discount for orders over 4.000€ in the last 12 months, and we will include you as one of our wholesale customers for orders over 10.000€. In addition, we can set you up with an invoice with a 14-day payment term by agreement.
• You will see your final prices immediately after logging in to your account.

II. What the customer discount applies to

• The customer discount applies to the complete range of packaging.

III. What the customer discount does not apply to

• The customer discount does not apply to Machinery and Equipment, sale and clearance items.

IV. Loyalty program validity

• The loyalty program begins with the first completed and paid purchase.
• Due to the fact that only paid orders are counted, it may take up to 10 days from the last order recorded under your account to set up a new customer discount.
• The customer discount will be cancelled if the customer has not made a purchase of at least 20€ including VAT in the last 12 months.
• Doypacky s.r.o. reserves the right to change the terms and conditions for discounts or to terminate discounts. It also reserves the right not to grant a discount in special cases without giving reasons.

V. Other

• Discounts are only granted to registered customers. Only orders placed under a registered account are counted. Previous orders made as a "non-registered/non-registered customer" cannot be counted towards the loyalty programme, nor can multiple customer accounts be linked at the same time.
• Orders that fall under custom production do not count towards the loyalty program.
• Orders placed via email do not count towards the loyalty program.
• Only paid and received orders are counted.
• A corrective tax receipt will be issued for returned goods in the event of cancellation of the purchase contract, which will then be deducted in the fulfillment of the loyalty programe.

If you would like to find out more information, please do not hesitate to contact us on our customer service email at info@doypacky.cz.

In Prague on 30.3.2023